Skip to Content
0
Nov 25, 2009 at 12:56 PM

Removal of a single interaction record...

128 Views

Within the production system I searched for a service ticket using the 'Identify account' option rather than the Inbox option. Unfortunately I hit the confirm button when it found the ST. This resulted in an IR being created although had not realised until I next entered the WebIC. Is it possible to remove this IR as I feel sure it will confuse the agent when they next look at the ticket?.

Foolishly.

Gary