Hope this is the correct section for this, search function had some results in this area
Hello.
We are having difficulty printing Japanese delivery notes from SAP.
A printer has been upgraded with a flashcard containing several Japanese fonts.
Without the flashcard the delivery note only shows the # symbol where there should be text.
We already verified there is a correct font present on the flashcard because we sent a couple of test prints to Japan.
When we check the document in the printer spool it is the same as when they print it in Japan.
The problem we are having is when we actually print the delivery note it comes out completely different.
The company we bought the flashcard from says that the wrong font is being used.
They requested the data that is being sent (print to file) instead of the actual print.
Is it possible to print to file so we can see the data?
Can we change the font that SAP is requesting from the printer to the correct one?
If additional info is needed, please ask.
Any assistance would be greatly appreciated.
Thank you,
Michael van Opheusden.