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How to send an e-mail with attachment

Nov 22, 2016 at 07:21 PM

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Former Member

Dear colleagues!

When incident is created In our ITSM system in SAP Solution Manager 7.2 then an e-mail is sent to support team. An e-mail is sent with PPF. How to send these e-mails with attachments (files), which are assigned to the incident?

Thank you!

itsm | ppf | ssm72
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1 Answer

Best Answer
Alexandre SABATIER Nov 23, 2016 at 01:53 PM
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Hello,

In SM 7.1 the only attachment that can be sent is the knowledge article within the incident.

I did not see any new feature regarding the attachments in 7.2.

To me this would require custom development.

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