on 11-24-2009 8:19 AM
Hi everyone,
We have a SAP CRM 4.0 and we want to configure the IC Winclient for basic tasks:
- Load contact center staff.
- Configure the call assignment rules.
- Generate the call list for each person (outbound calling).
- Manage informations of calls, orders generated by calls, etc. in CRM or BW.
I haven't found any information/book regarding our version.
What web resource / book do you recommend?
Thanks !!
Edited by: ALONSO JOSE RAMON on Nov 24, 2009 9:35 AM
Hi Alonso,
If you are new to the WinClient, you may find the following book useful: http://www.sappress.com/product.cfm?account=&product=H1909 although that may not help you with call lists and outbound dialing.
You can gain alot from the IMG documentation, as well as help.sap.com under the outbound telesales scenario: http://help.sap.com/saphelp_crm40/helpdata/en/e9/deadcded5bc5468eb4b19025e540ed/frameset.htm
Hope this helps as a starting point. Let me know if I can be of assistance.
Sincerely,
Glenn
Glenn Abel
Covington Creative
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