We have a SAP CRM 4.0 and we want to configure the IC Winclient for basic tasks:
- Load contact center staff.
- Configure the call assignment rules.
- Generate the call list for each person (outbound calling).
- Manage informations of calls, orders generated by calls, etc. in CRM or BW.
I haven't found any information/book regarding our version.
What web resource / book do you recommend?
Edited by: ALONSO JOSE RAMON on Nov 24, 2009 9:35 AM