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IC WinClient in CRM 4.0

Former Member
0 Kudos

Hi everyone,

We have a SAP CRM 4.0 and we want to configure the IC Winclient for basic tasks:

- Load contact center staff.

- Configure the call assignment rules.

- Generate the call list for each person (outbound calling).

- Manage informations of calls, orders generated by calls, etc. in CRM or BW.

I haven't found any information/book regarding our version.

What web resource / book do you recommend?

Thanks !!

Edited by: ALONSO JOSE RAMON on Nov 24, 2009 9:35 AM

Accepted Solutions (1)

Accepted Solutions (1)

Former Member
0 Kudos

Hi Alonso,

If you are new to the WinClient, you may find the following book useful: http://www.sappress.com/product.cfm?account=&product=H1909 although that may not help you with call lists and outbound dialing.

You can gain alot from the IMG documentation, as well as help.sap.com under the outbound telesales scenario: http://help.sap.com/saphelp_crm40/helpdata/en/e9/deadcded5bc5468eb4b19025e540ed/frameset.htm

Hope this helps as a starting point. Let me know if I can be of assistance.

Sincerely,

Glenn

Glenn Abel

Covington Creative

www.covingtoncreative.com

Answers (0)