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Former Member
Nov 24, 2009 at 08:19 AM

IC WinClient in CRM 4.0

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Hi everyone,

We have a SAP CRM 4.0 and we want to configure the IC Winclient for basic tasks:

- Load contact center staff.

- Configure the call assignment rules.

- Generate the call list for each person (outbound calling).

- Manage informations of calls, orders generated by calls, etc. in CRM or BW.

I haven't found any information/book regarding our version.

What web resource / book do you recommend?

Thanks !!

Edited by: ALONSO JOSE RAMON on Nov 24, 2009 9:35 AM