Hi!
When I send message from external system, message gets internal number, for example, 800000100 (this number is visible for user). In CRM_DNO_MONITOR I see that created message, besides 800000100 number, has external number 99990000017. Is it possible to make 99990000017 number visible for user?
I also customized number range according recommendation:
Number range object ABA basis message (transaction DNO_NOTIF):
01 000000000001 000000999999 extern
02 009999000000 009999999999 intern
Number range object for service message in CRM (transaction CRMC_NR_RA_SERVICE):
01 0000000001 0000999999 intern
02 9999000000 9999999999 extern
In spro (define transaction type) I assigned 01 (for internal) and 02 (for external) ranges.
How can I fix it?