SAP Download Manager?

[Former Member]

I am trying to download support packs from SAP downloads Basket using the SAP Download Manager, but i am getting the following error when i use the proxy settings:

Nov 22, 2009 11:46:16 AM Opening connection to : http://service.sap.com/

Nov 22, 2009 11:46:16 AM getUserProxy: true

Nov 22, 2009 11:46:16 AM getEffectiveProtocol: http

Nov 22, 2009 11:46:16 AM detected: http / https w/o proxy request

Nov 22, 2009 11:46:16 AM SMPResponse::sendRequestNormal

Nov 22, 2009 11:46:16 AM Opening connection to 'http://service.sap.com:80/~form/download_basket?_MODE=BASKET_CONTENT&J_VERSION=1.4.2_14&J_VM_VERSION=1.4.2_14-b05&J_VENDOR=SunMicrosystemsInc.&J_VM_NAME=JavaHotSpot%28TM%29ClientVM&OS_NAME=WindowsXP&OS_ARCH=x86&OS_VERSION=5.1&'

Nov 22, 2009 11:46:16 AM Sending request to SAP Service Marketplace Server (no tunneling)

Nov 22, 2009 11:46:17 AM A response was received from the SAP Service Marketplace Server.

Nov 22, 2009 11:46:17 AM Redirecting to 'https://WEBSMP106.SAP-AG.DE/~form/download_basket?_MODE=BASKET_CONTENT&J_VERSION=1.4.2_14&J_VM_VERSION=1.4.2_14-b05&J_VENDOR=SunMicrosystemsInc.&J_VM_NAME=JavaHotSpot%28TM%29ClientVM&OS_NAME=WindowsXP&OS_ARCH=x86&OS_VERSION=5.1&'...

Nov 22, 2009 11:46:17 AM getUserProxy: true

Nov 22, 2009 11:46:17 AM getEffectiveProtocol: https

Nov 22, 2009 11:46:17 AM detected: https through proxy request (automatically using SSL tunneling)

Nov 22, 2009 11:46:17 AM Creating an instance of the SSLTunnelSocketFactory ...

Nov 22, 2009 11:46:17 AM Creating SSL socket factory ...

Nov 22, 2009 11:46:17 AM Opening URL connection to https resource: https://WEBSMP106.SAP-AG.DE/~form/download_basket?_MODE=BASKET_CONTENT&J_VERSION=1.4.2_14&J_VM_VERSI...MicrosystemsInc.&J_VM_NAME=JavaHotSpot%28TM%29ClientVM&OS_NAME=WindowsXP&OS_ARCH=x86&OS_VERSION=5.1& ...

Nov 22, 2009 11:46:17 AM Setting SSL factory ...

Nov 22, 2009 11:46:17 AM HttpsUrlConnection class: sun.net.www.protocol.https.HttpsURLConnectionImpl

Nov 22, 2009 11:46:17 AM SSL Support library is an instance of javax.net.ssl.HttpsURLConnection

Nov 22, 2009 11:46:17 AM Standard JSSE: Settings SSL Socket Factory

Nov 22, 2009 11:46:17 AM Sending request to SAP Service Marketplace Server (Https tunneling mode)

Nov 22, 2009 11:46:19 AM Sending request to SAP Service Marketplace Server (Https tunneling mode)

Nov 22, 2009 11:46:19 AM Sending request to SAP Service Marketplace Server (Https tunneling mode)

Nov 22, 2009 11:46:19 AM Sending request to SAP Service Marketplace Server (Https tunneling mode)

Nov 22, 2009 11:46:19 AM Sending request to SAP Service Marketplace Server (Https tunneling mode)

Nov 22, 2009 11:46:19 AM Response Http Headers:

Nov 22, 2009 11:46:19 AM -->Request failed. Exception: Connection refused: connect; Class: class java.net.ConnectException

any idea how to solve this? what are the ports that it is using or what does it mean by https tunneling mode?

how can I open the firewall to enable the SAP download Manager to access my download basket at sap market place ?

thanks

Mo A

[Former Member]

Hi,

So where are you trying to down load....... Are you inside your companys network?

Mark

[Former Member]

yes i am inside my company's network and we have a proxy server to access internet which asks for user id and password.

is there a way, to find out what are the ports being used then we can open them in the proxy server ?

[Former Member]

Hi,

try using https://websmp208.sap-ag.de/ as your Sap Service Market place Address

What is your companys default port when accessing the internet?

Have a look at your intenet browser connections (LAN Connections) use the port there.

If when connecting it's asking for a user ID/password this is probably the browser connection to the outside internet through you companiys windows Domain server?

Mark

Edited by: Mark Norman on Nov 23, 2009 12:08 PM

[Former Member]

i tried using that link but stil not working.

and our proxy server is working through 8080.

the user name and password already provided in the proxy setting under the "connection" tap in the sap download maanger ?

[Former Member]

Hi,

So what are you settings at the moment..

Mark

[Former Member]

the following SAP notes solved my problem:

SAP Note 401195 - Download Manager: Unable to read basket content

SAP Note 401196 - Download Manager: Proxy configuration problems