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Former Member
Nov 19, 2009 at 12:43 PM

How to make Chat arrive in an different view at CRM 7.0


Hello Experts,

I am in a customer that needs scripts at same screen of chat. It would be easy with TREX but we don´t have it here, i managed to open the "old" chat screen of CRM 2007 and chat is working fine there. The problem is that i have to select this screen at menu as when chat arrives, it automatically direct me to the "new" chat screen.

I will put technical information here, if somebody has same issue that i had, will find solution here:

New Chat View -> Target ID is IP_CHAT_KB.

Old Chat View -> Target ID is CHAT_IP.

Just crete a copy of original chat link and change target ID to the old.

Can anyone help me?

Thank in advance!

Best Regards,

Rafael Morcelli

Edited by: Rafael B. Morcelli on Nov 23, 2009 2:20 PM