Empty Assigned to-field in the agent inbox

[Former Member]

Hi experts,

We recently upgraded from CRM 5.0 to CRM 7.0.

In the previous version when you navigated to the agent inbox in the interaction center, the field 'assigned to' was empty. This made it easy to look up transactions directly, via the object ID.

Now, in CRM 7.0, the assigned to field is always set to My Groups. If a user than enters a transaction number in the object ID, in most cases he won't find it, because there is a constraint from the assigned to field.

So, my question is quite easy: can we make the field empty again?

Thanks in advance,

Regards,

Mathias

[Former Member]

Hi,

I haven't tried it out, but it seems a suitable solution.

Thanks!

Mathias

[nicolas_busson]

Hello,

I guess the easiest way to handle this requirement would be to create a "quick search" with ASSIGNED_TO field empty.

Then flag this quick search as "DEFAULT" in your agent inbox profile.

Regards,

Nicolas Busson.

[nicolas_busson]

Hello Mathias,

Your question is still marked as "not answer". Does that mean the provided solution didn't work?

Nicolas.