Waiting error with BPC for Excel on Citrix

[former_member409271]

Good day,

We are currently running SAP BPC 5.1 SP 7 (release 5.0.508.03)

On Production and Staging , users running BPC client on our Citrix environment are experiencing a "WAITING" message when submitting on input schedules on BPC Excel after working or leaving the input schedule idle for more than +/- 10 minutes.

We currently only experience the problem on BPC clients running on Citrix. The BPC clients running via the LAN is not experiencing this problem and we cannot replicate the problem on the LAN

We asked our Network team to investigate they found that there was a network reset connection (RST, ACK) from the BPC Client on Citrix to the Application Server after 1 minute and 5 seconds of refreshing the input schedule.

Steps for Reconstruction

1.User running BPC for excel client on our Citrix environment.

2.logs onto BPC for Excel.

3.Opens and refresh's an input schedule in BPC for Excel.

4.Works on or leaves the input schedule idle for 10-15 minutes.

5.Submits on the input schedule after 10-15 minutes

6.Receives a "WAITING" message in the top left hand corner for the excel for BPC screen.

7."WAITING" message runs indefinitely.

Notes:

1.We can reproduce this on our Citrix Staging environment and currently experience this problem on our Citrix Staging and Production environment. The problem cannot be reproduced when a BPC client connects via the LAN for Staging and Production.

2.Citrix session remains active and connected during the above steps.

3.The only way the "WAITING" message is stopped is if the users selects refresh or submit on the input schedule after a few minutes, the refresh then runs successfully, but the Submit does not go through successfully.

4. We have asked or Citrix team to investigate and they cannot find anything that could be causing the problem.

Any ideas?

Thanks,

Peter Bellis

[sorin_radulescu · Accepted solution]

I suggest you to do the follow test.

1. Use Remote Desktop Connection to connect to Citrix server.

2. Open the BPC client and try to reproduce the issue.

If you are able to reproduce the issue in this way then it seems to be a problem with installation of BPc client into citrix environment.

If not (which I expected) then it is clear the problem is actaully refering to CITRIX session.

So you have to ask you CITRIX tean to revie one more time the parameters for session time out or idlle.

Kind Regards

Sorin Radulescu

[former_member409271 · Accepted solution]

Hi Sorin,

1.) We have uninstalled the BPC client on Citrix and reinstalled it according to the SAP Citrix guidelines.

2.) Even if we connect directly to the desktop via Remote Desktop, we still get the WAITING error after 10 minutes idle time.

Regards,

Peter

[former_member409271]

Problem was caused due to a Caching Engine , the BPC Applicaiton server name / ip was removed from the Caching engine and the problem was resolved.

[JohnL]

Hi Mr IT Dept.

Was this a Cisco Caching engine or something different?

Thanks,

John

[Former Member]

Hello Peter,

We had the same/similar problem using Citrix.

Is it possible that there is a policy that is redirecting the MyDocuments BPC folder (of the different terminal servers) to another data server? You can change the MyDocument path in BPC but this will only work for local clients and not in Citrix. SAP promised us this will be solved in BPC 7.5. You can also change your policy.

If you are not redirecting your files, please ignore this answer.

Regards,

Joris

[sorin_radulescu]

ok.

In this case it seems you have a problem with antivirus or forewall into Citrix server which is blocking the communication with application server.

I expect to be more like antivirus which is blocking actually the activity of add ins from excel whoich measn the BPC client.

So actually your problem has nothing to do with Cittrix is just a pure problem with installation of client into that machine (in your case citrix server).

So I suggest to disable any antivirus or firewall into that citrix server for test purpose and afte that you have to make sure that you don't have any restrictions on port 80 if this is used by BPC.

Regards

Sorin Radulescu

[sorin_radulescu]

ok.

In this case it seems you have a problem with antivirus or forewall into Citrix server which is blocking the communication with application server.

I expect to be more like antivirus which is blocking actually the activity of add ins from excel whoich measn the BPC client.

So actually your problem has nothing to do with Cittrix is just a pure problem with installation of client into that machine (in your case citrix server).

So I suggest to disable any antivirus or firewall into that citrix server for test purpose and afte that you have to make sure that you don't have any restrictions on port 80 if this is used by BPC.

Regards

Sorin Radulescu