F-28 T-CODE - Open Document is not being pulled

F-28 T-CODE - Open Document is not being pulled

Item is shown as open on customer account (FBL5N). Item has not been cleared.

When selecting items to apply payment, the following message is shown:

"No appropriate line item is contained in this document" Message no. F5228

Appreciate any help that can be provided.

Best regards, Maikol M.