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Nov 17, 2009 at 12:11 PM

Apostrophe (') is replaced by hash (#) when letter is viewed as PDF

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We're using CRM 5.2 and when viewing some of the letters associated with a service ticket we are sometimes (which is odd) noticing that apostrophe (') characters are being replaced by Hash characters (#). We're using Adobe Acrobat version 8.10 and I have requested for an upgrade to version 9.20 of this product to see if the same letter is then displayed correctly.

At present text such as "therfore I'm going to" is actually displayed as "therefore I#m going to"

Has anyone else encountered this particular problem?.

I'm pretty sure this is NOT a CRM issue, unless the letter was actually created with some weird character, which I doubt. This is more than likely going to be an Adobe issue.

With regards

Gary King

Edited by: Gary King on Nov 17, 2009 3:50 PM