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Nov 16, 2009 at 07:07 AM

Automatic Rule Determination Based on Service Order Type

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Hi Experts,

I have a requirement to determine the rule based on the custom service order type.

I have created 2 custom rules which are then assigned to 2 different org units as needed.

Now the thing is i want to avoid putting condition step if else based on various order types.

Is there any way by which i can directly determine which rule to be used by passing the Order type.

If there is any FM then please suggest and also how to use the same.

If no FM exists then is there a possibility of having only 1 if else condition and assign rule number in local container variables and pass it thought out the workflow to all the manual validation workitems. Please suggest how this can be achieved.

Thanks,

Jessica