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Former Member
Nov 13, 2009 at 10:48 AM

Link survey to category


Hi guys,

in a SSC scenario we use the service request with multilevel categorization.

After the request is closed, an email with a link to a survey shall be send out to the customer in which he can evaluate the service of the SSC.

Depending on the selected categorization of the request, we want to use different surveys with different questions.

Is it possible to link the surveys to the category of the service requests?

Thanks in advance,