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Attachment is missing while creating PR on portal from ESS portal

Hello All ,

On attaching attachment files while creating randomly in few Purchase requisition attachment is missing on workflow to attach but getting succesfull replicating in ME53N.

Please help on investigating reason.

1. No dumps or failure register.

2. Issue cannot be found in dev and sandbox only in production .Cannot be replicated as it is not periodic but any time it will cause.

TIA.

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2 Answers

  • Oct 29, 2018 at 01:02 PM

    Hi

    Can you better describe your issue ?

    Are you creating the attachment from the workflow to the Purchase requisition (I guess using the Global Object Service [GOS] )?

    or

    Are you creating the attachment in the transaction and wants to see them in your workflow ?

    On the Portal, the attachment are supposed to be visible from the UWL or the transaction ?

    Also I have understood that is something happening randomnly this will be difficult to help you as only you have access to your system and can find a pattern for this problem to occur.

    How ever you might check the attachment size or type, or the way they have been attached

    Best regards

    Stephane

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    • Thanks Stephan for your helpful response below are details of issue and investigation till now :

      Issue : During creation of Purchase requisition on SAP ESS Portal (ABAP – Webdynpro) ,while attaching supportive documents/files,

      For few PR’s it is missed to attach on approval workflow workitem which is viewed by Approver for approval purpose, but attached successfully in ME53N attachments.

      Yes we are using GOS for attachment.

      Analysis Report:

      1. Issue occurred only in production environment.
      2. Issue is not regular and repetitive it occurs randomly with no fail trace.
      3. Fail and success both takes equal time to replicate RFC.
      4. Based on STAD reports no unusual behavior captured.
      5. No dumps/ RFC failure register.
      6. Attachment file issue case is independent of filename and size or type of environment use to create PR like through Citrix or directly from Desktop IE.

      Solution implemented : Wait for 10 second was implemented in case no work item is created no success with this solution.

      Please guide the direction to go ahead.

  • Oct 31, 2018 at 04:18 PM

    Hi

    1- Are you approving via the UWL ? or via another transaction ?

    2 Are your attachment stored in your workflow container ?

    2.1- When the attachement is present for the approver

    2.2- When the attachment is not present for the approver

    3- If the attachment is present in 2.1 and 2.2 then if you are accessing the workitem in SBWP is the attachment

    Best regards

    Stephane

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