Jive Forums / No Mail dispatching

[Former Member]

Hi there,

i have a problem with our Forum installation in the Portal.

I installed the Forum.. it works perfect. Now i want that the System send a Mail to a threadstarter when someone answers on a thread.

I go o the ForumAdmin and checked the the E-Mail Configuration under System. Then sended a Testmail. This works fine.

Then i went to Expert Configuration and check the E-Mail notification.

Here i activate the Notification .. give a sender name and a sender Mail Adress and saved it.

When i now open a new Thread and someone answers to it.. the system send NO mail.. but why?!

Did i forgot something?

Regards

[Former Member]

Dear Bjoern,

For that sent the notification the user needs to be watching at this forum, are you sure your user is doing?

Regards.

[Former Member]

Hi,

Remember to check if user has the email account correct in personal user data (in UME), perhaps is incorrect or empty, and for this reason mail never is come?

[Former Member]

Hi

thanks for your answers but that do not help...

The users are watching the tread and all of our users have the right mail adress in the profile.

i think i forgot some configurations?! Did i have to change something in the Visual Admin or so?

As i told.. i only changed the 2 configuration steps as you can see in the first post.

Regards

Bjoern