Skip to Content
0
Former Member
Nov 10, 2009 at 09:34 AM

"Document conversion failed" message in SOST (812 error)

2472 Views

Hi

I originally posted this in a different forum but I think it might have been the wrong one and I have reworded/grouped into one question to make it clearer.

We are getting faxes with an 812 error - "Document conversion failed" in transaction SOST. The user is sometimes able to fax the number successfully, but other times fails - it is not consistent.

The conversion rules seem to be set up correctly, indeed, on a resubmit this often (but not always) works, so I don't think this is down to the conversion rules.

Is it a problem at the SAP side or the receiving system?

We enabled a trace and on analysis can see:

Status "Fehler" am Sendeauftrag gesetzt

Which I believe roughly translates that it failed to send...

Also, I noticed in the trace that the faxes that work have the following lines:

Determined device type: POST2. OTF Device Type POST2

Format conversion from OTF to PS With Device Type POST2

Converting OTF to PS

Whereas the ones that have failed say:

Determined device type: PDF1. OTF Device Type PDF1

Format conversion from OTF to PDF

??

Conversion rules for this country PL (Poland) and 'blanks' are set up like so:

PDF S POST2

PDF PL Polish S ID2PDF

PS POST2

PS PL Polish S I2SPOST

Looked at Note 785564 - Device types for SAPconnect, and seems to be set up as recommended there... but it does say:

+ With these device types, you must import PDF substitution fonts into the SAP System. The related notes contain more information.

Which related note?? There's a lot and none sounds relevant...

Can anyone help?

Thanks

Ross