Hi
I originally posted this in a different forum but I think it might have been the wrong one and I have reworded/grouped into one question to make it clearer.
We are getting faxes with an 812 error - "Document conversion failed" in transaction SOST. The user is sometimes able to fax the number successfully, but other times fails - it is not consistent.
The conversion rules seem to be set up correctly, indeed, on a resubmit this often (but not always) works, so I don't think this is down to the conversion rules.
Is it a problem at the SAP side or the receiving system?
We enabled a trace and on analysis can see:
Status "Fehler" am Sendeauftrag gesetzt
Which I believe roughly translates that it failed to send...
Also, I noticed in the trace that the faxes that work have the following lines:
Determined device type: POST2. OTF Device Type POST2
Format conversion from OTF to PS With Device Type POST2
Converting OTF to PS
Whereas the ones that have failed say:
Determined device type: PDF1. OTF Device Type PDF1
Format conversion from OTF to PDF
??
Conversion rules for this country PL (Poland) and 'blanks' are set up like so:
PDF S POST2
PDF PL Polish S ID2PDF
PS POST2
PS PL Polish S I2SPOST
Looked at Note 785564 - Device types for SAPconnect, and seems to be set up as recommended there... but it does say:
+ With these device types, you must import PDF substitution fonts into the SAP System. The related notes contain more information.
Which related note?? There's a lot and none sounds relevant...
Can anyone help?
Thanks
Ross