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some of prints not printing from SAP Business one when they release order - Layout is Crystal Report

former_member197302
Participant
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Release order calls the crystal report to do printing and getting below error.but when we restart the print service. It works . But after printing few documents again it fails.

10/25/2018 12:54:04 PM - Error occurred in ProcessPrintQueue

Row data: L, <field> 1 SM Case 400532 AIS_SH_OSHR 189091 3, 1, \\sap1\SAP1_Label6, 705b698d-76d8-e811-8162-000c29140a19, \\Sap1\b1_shr\AchieveForms\WMS Item Label <reportname>.rpt

The handle is invalid

at System.Drawing.Printing.StandardPrintController.OnStartPrint(PrintDocument document, PrintEventArgs e)

at System.Drawing.Printing.PrintController.Print(PrintDocument document)

at System.Drawing.Printing.PrintDocument.Print()

at CrystalDecisions.CrystalReports.Engine.FormatEngine.PrintToPrinter(PrinterSettings printerSettings, PageSettings pageSettings, PrintLayoutSettings layoutSettings, Boolean reformatReportPageSettings)

at CrystalDecisions.CrystalReports.Engine.ReportDocument.PrintToPrinter(PrinterSettings printerSettings, PageSettings pageSettings, PrintLayoutSettings layoutSettings, Boolean reformatReportPageSettings)

at CrystalDecisions.CrystalReports.Engine.ReportDocument.PrintToPrinter(PrinterSettings printerSettings, PageSettings pageSettings, Boolean reformatReportPageSettings)

at Achieve.PrintProcessor.wjjljrJSY()

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Answers (2)

Answers (2)

former_member197302
Participant
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it was strange issue.. next day it started to print normal.. we keep restarting the runtime services. It helped them for that day.Not sure what was the issue

msundararaja_perumal
Active Contributor
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Hello,

It looks like due to the crystal runtime engine, please check if you installed the correct version of crystal report runtime engine.