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author's profile photo Former Member
Former Member

CRM COmplaint Creation through FM Crm_order_maintain

Hi

I want to Create Complaint in CRM using FM or bapi.

I am using crm_order_maintain FM.

but not getting which value pass

Pls help me to fulfil it.

Thank YoU.

Hardik

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2 Answers

  • Posted on Nov 10, 2009 at 07:24 AM

    It's always hard to say what values to provide to FM CRM_ORDER_MAINTAIN. What I always do is this:

    1. Put a break point on FM CRM_ORDER_MAINTAIN.

    2. Create a Complaint manually via the GUI.

    3. Save Complaint.

    4. Now upon reaching the break point, check all parameters.

    You can also go to transaction SE38 and start report CRM_ORDER_READ. Enter a valid complaint and see all parameters to be filled. But in this case also the GUID (and maybe even the HANDLE is given). When using CRM_ORDER_MAINTAIN, this is not necessary.

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  • author's profile photo Former Member
    Former Member
    Posted on Nov 10, 2009 at 10:16 AM

    Hi Hardik,

    Check if these links helps you:

    crmordermaintain---appointments

    crm-quotations

    Regards,

    Swarna Munukoti

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