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SAP R/3 to External System RFC issue

Hi Experts,

We have one Peculiar issue in our SAP R/3. Request you to help me in resolving this.

Order Processing:

During Sales Orders Processing, for every line item a RFC is being initiated from SAP R/3 to an external system called Trilogy Pricer to get the Pricing data. Trilogy Pricer sends the Pricing data to SAP R/3 and the respective Orders are being processed in SAP R/3.

Current Issue:

The issue we are facing is that, once the Pricing data is sent to SAP R/3, Trilogy Pricer expects an acknowledgement (RFC_OK) from SAP R/3 in order to release the RFC connection. Intermittently, Trilogy Pricer is not receiving this or any kind of acknowledgement from SAP R/3 causing the connection to hang which is causing several problems.

For example:

On every business day, there will be 50,000 Sales orders.

So, 5 or 10 sales orders are getting hanged every day.

We tried to simulate this issue in Dev and Stage environments by processing 30,000 to 40,000 sales orders.

But we were unsuccessful, which means all the RFC connections were being closed as the external system is able to get the acknowledgements for all those orders from SAP R/3.

We are having this problem only in Prod.

Any thoughts to solve this issue is highly appreciated.

Advance thanks for your great help.

Thanks and Regards,

Srinivasa

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1 Answer

  • Posted on Nov 09, 2009 at 07:03 PM

    Hi I am not sure if it was similar issue, but I once had a kindaa problem I solved using

    CALL FUNCTION func STARTING NEW TASK task
                  [DESTINATION {dest}]
                  [{PERFORMING subr}|ON END OF TASK].

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