ISA- Catalog not available error message problem

[Former Member]

Dear CRM experts,

I am getting the error message "The catalog you have selected is currently unavailable, try again later" when trying to log in to webshop.

Earlier the webshop was working fine, but now it is giving error.

1. We have deleted the indices from Trex & also in R/3

2. Restarted the trex server.

3. Replicated the product catalog in R/3, & the log shows replication sucessful.

When I check the connection between xcm & R/3 it is ok.

Could you please let me know what else I need to check or take action.

Thanks,

Sharan

[Former Member]

the problem is solved now.

[Former Member]

Hi,

Can you pl elaborate how the issue was resolved ? I am facing the same issue, tried to resolve with Note but still the issue is unresolved.

Thanks and Regards

Ambar

[Former Member]

Hi,

could you please provide solution for that issue,we are also facing same issue

Regards,

venkatesh

[Former Member]

Sharan,

Can you check the log & trace files. I suspect it could be somekind of a JCo exception.

Naresh

[Former Member]

Hi Ganesan,

Thanks for your reply.

I had checked the log & trace, but could not understand what exactly is wrong & how to fix the problem.

Here is the error message shown, if you know how what is the problem & how can we correct it, please let me know.

The error message I am seeing in the log & trace is

Object with category com.sap.isa.catalog.trex.TrexCatalogServerEngine could not be instantiated. Reason: There are no active http servers known at the nameserver. (Errorcode 7218)

[EXCEPTION]

com.sapportals.trex.TrexException: There are no active http servers known at the nameserver. (Errorcode 7218)

catalog.notAvailable com.sap.isa.core.eai.BackendException: com.sap.isa.core.eai.BackendException: catalog.notFound(XXXX_001)

Thanks for your help in advance.

Best regards,

Sharana Bangari

[Former Member]

Sharan,

Please check OSS Note 980678 - Catalog is currently not available and revert back.

Naresh