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Code list restriction in advanced search

Hi,

To ensure that support consultants do not accidentally set a ticket to Status Closed, we have implemented a CLR hiding the Closed status.

The users however need to be able to query the list of Closed tickets through Advanced search.

I see that the CLR implicitly restricts the code list in advanced search as well. Is there any way we can overcome this.

Appreciate a speedy response.


Thanks and best.. Suraj

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2 Answers

  • Posted on Oct 24, 2018 at 03:30 PM

    Hi Suraj,

    Have you done some research in here? Otherwise, why don't you give a try to:

    How to Use Code List Restrictions to Control Dropdown Field Values

    Hope this helps.

    Alejandro.

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  • Posted on Oct 24, 2018 at 04:02 PM

    Hi Alejandro

    Thanks! Yes I did my bit of research :)

    Read that CLRs as such take effect in Advanced Search as well. But our use case is to restrict users from accidentally setting the status to Closed but otherwise they must be able to query the tickets based on Closed status.

    Cheers! Suraj

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