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Former Member
Nov 06, 2009 at 03:49 PM

We are getting faxes with 812 error - "Document conversion failed" in SOST

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Hi

We are getting faxes with an 812 error - "Document conversion failed" in transaction SOST. The user is sometimes able to fax the number successfully, but other times fails - it is not consistent.

The conversion rules seem to be set up correctly, indeed, on a resubmit this often (but not always) works, so I don't think this is down to the conversion rules.

Is it a problem at the SAP side or the receiving system?

We enabled a trace but on analysis the only step that appears to be different in the failing ones is:

Status "Fehler" am Sendeauftrag gesetzt

Which I believe roughly translates that it failed to send - but why, and where can I find more detail?

Thanks

Ross