Hi
We are getting faxes with an 812 error - "Document conversion failed" in transaction SOST. The user is sometimes able to fax the number successfully, but other times fails - it is not consistent.
The conversion rules seem to be set up correctly, indeed, on a resubmit this often (but not always) works, so I don't think this is down to the conversion rules.
Is it a problem at the SAP side or the receiving system?
We enabled a trace but on analysis the only step that appears to be different in the failing ones is:
Status "Fehler" am Sendeauftrag gesetzt
Which I believe roughly translates that it failed to send - but why, and where can I find more detail?
Thanks
Ross