Agentry Client for Windows Embedded failing to Load Application

[swapnil_shelke]

Hello,

I am using Intermec CN70 Windows devices for Agentry application. I have transferred CAB file of Agentry Client for CE using windows mobile device center.

After running Agentry Client it is not loading the Application Server URL and giving error "https://*****/ZEWM***" does not exist or path is invalid.

Do you have any idea why it is failing after giving proper URL, installed certificate, user ID/password are proper?

Regards,

Swapnil

[mark_pe · Accepted solution]

Swapnil and team,

Hello. The CAB file is typically an installer file that was generated to be installed for your device. If the actual branding of the file currently is missing the actual path to the server then that may explain it.

Please also note that older version of Windows Mobile software is currently limited in support for newer SAP Mobile Platform and SDK version. You may want to also state your version of the SAP Mobile Platform SDK and SMP 3.0 version of the server. Is this cloud or on-premise?

The error simply state that the current branded version of the software is missing that URL path.

Typically, the client will save the last known successful sync - the ZEWM*** is currently known as your AppID which is technically the version application information stored in the server.

Regards,

Mark

[swapnil_shelke]

Hello Mark,

Appreciate for your time and inputs provided. When I checked with your inputs on SMP Version there it has issue solution.

I have checked into SMP 3.0.3 config-master file and there TLS version was missing. I have modified it.

It has resolved current issue.

Closing the thread.

Regards

Swapnil