Alert Framework Creation...

[Former Member]

Hi All,

In our current production environment all the alerts of different functional tracks are coming to the admins assigned under fixed reciepients(under alrtcatdef). Now we are planning to segregate these alerts based upon different functional tracks like CRM,HCM etc.

Request you all to help me and provide the best possible way to achieve this like is there any option so that that i can define any rules(under Alert configuration in RWB) based upon the software component versions( actually i dont want to use sender namespace option becoz there are so many namespaces anywayz if i wont fine any solution this will be the last option)

And one more thing to choose different sender or receiver namespaces(under RWB Alert Configuration) do we also need to create diiferent alert category(under ALRTCATDEF)???

Request you all to please help.

Thanks

Amit

[Former Member · Accepted solution]

And one more thing to choose different sender or receiver namespaces(under RWB Alert Configuration) do we also need to create diiferent alert category(under ALRTCATDEF)???

Not required. We can use the same the same alert categories in multiple rules.

is there any option so that that i can define any rules(under Alert configuration in RWB) based upon the software component versions

The alert rules cannot be defined with software component version as condition.

planning to segregate these alerts based upon different functional tracks like CRM,HCM etc

Create classifications for different tracks and use 'receipients via user roles' instead of fixed receipients.

Assign authorization for classifications based on track based roles.

For example, CRM classification alert category should be defined with CRM specific roles so that only they can receive the alerts for CRM interfaces.

[Former Member]

I don't think there is an option to define alerts on the basis of SWCV.

If you have different business systems involved for different tracks; you can configure the alert rules just specifying the business systems and no namespaces.This way you could achieve segregation.