Problem in Claim Advances in ESS

[Former Member]

Hi All,

When we are raising a Claim Advance request in ESS It is giving the msg Sent for approval. But It is not coming to Approver's Inbox (UWL). What might be the reason . Please help.

Thanks,

Punam

[Former Member]

Hi,

In order for the UWL to pick up relevant steps of the workflow, there is some XML configuration required in the portal. To access this, an administrator must log onto the portal, and select:

System Administration  System Configuration  Universal Worklist and Workflow  Universal Worklist u2013 Administration  Click to Administrate Item Types and View Definitions

[Former Member]

Hi Vivek,

The problem is item is not coming to Approvers workflow inbox also. If it is coming there then UWL will pick up from Workflow inbox business place. Please help.

[Former Member]

There is a BADI too in backend, which needs to be implemented for determining the approver.

Did u maintain the approver and approver groupings properly in spro for claims ?

The receiver type is determined based on the approvers defined in spro or BADI which is being implemented

Did u check the swia or swel ?

Regards,

Anil Kumar

[Former Member]

Hi Anil,

We implemented the BADI also and it is perfectly working and giving the approver name and determining the approver group also. Actually we could able to raise the Claim request successfully and it is generating the claim number also. If we run the HINUACRP report there item is also present with the status " To be approved " by the determined approver by BADI. the problem is it is not triggering the workflow and the item is not going to Approver's workflow inbox and UWL to get the approval screen. Can any body help about the workflow settings ,Agent list and Probable agent list settings needed for this.?

Please help.

Thanks in advance.

[Former Member]

Make the task TS18900010 in workflow template (WS18900023) as General.

Raise a new request through ESS and check in swia and swel tcodes whether the workflow is triggerring or not.

[Former Member]

Hi Anil,

We made the task general task but still workflow is not triggering at all.Please help.

[Former Member]

I have the same problem, the claim workflow is not triggering at all. What I need to do?

Thanks,

Neha