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Former Member
Nov 03, 2009 at 07:55 AM

Forward function under universal worklist


Hi Expert,

I encounter an issue when using the forward function under UWL.

Employee A submit the leave request and the request will go to Manage B's UWL.

But when Manager B use the forward function and forward it to someone who don't have MSS access, the leave request will in pending status permamently.

My question is, is it possible for manager B to retrive the approval request again? Currently, I can see the leave request item that is under the "UWL->Task-> forward to someone" section, but it is showing "No Agent Available".

How can Manager B get the approval request for this item again?

Please help.

Thanks a lot,