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Infoview formatting parameters - Anomalous Behavior

Former Member
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Greetings to all,

we are experiencing some troubles with the format of decimal and thousand separators in Infoview (Business Object XI 3.1).

On random document viewing, the default format changes to US/English formatting (dot for the decimal and comma for the thousand separator).

It has been set the correct format in "Language and Regional Options" menù (setting for Italian Language)and also, Desktop Intelligence clients have been set to Italian Language (with and without force migration enabled).

The language format seems to change on correct format every time we restart the DesktopIntelligenceProcessingServer or when we randomly open the document in DeskI Client, which shows it in the correct format.

As described, the behaviour is quite anomalous and random.

Have you any advice?

Thanks.

Edited by: Claudio Signorini on Nov 2, 2009 1:13 PM

Accepted Solutions (0)

Answers (1)

Answers (1)

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Hi

I would recommend to open an OSS case about this (http://service.sap.com/support). Another option is to upgrade to the latest Fix Pack (1.8 for XI 3.1) or Service Pack (Service Pack 2 and Fix Pack 2.1) an check if the behaviour is still there.

Regards,

Stratos

Former Member
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Hi,

I didn't find out how to open a new OSS Case.

May you help me?

Thank you very much

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Hi

go to [http://service.sap.com/support] and navigate to Help & Support->Report a product error

Regards,

Stratos

Former Member
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Thanks for the advice.

In the mean time, if anyone knows any workarounds or anything else which could fix this trouble, I'll be glad for it

Have a nice day.

Edited by: Claudio Signorini on Nov 4, 2009 10:50 AM

Edited by: Claudio Signorini on Nov 4, 2009 10:51 AM