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Former Member
Nov 01, 2009 at 10:46 AM

Warranty id not getting determined based on the warranty counter



We are trying to determine the warranty id from the counter reading.


We are confirming the vehicle and the business partner and create a service order . We are entering the reading in the service order and want to get the warranty product determined based on the counter reading.

First free service at counter reading of 5000 kms

Second free service at counter reading of 10,000 kms

We have followed the following steps:

1. Warranty product with Warranty basis as Counter dependant and Warranty counter data with the value.

2. For the Vehicle object in relationships we have assigned a counter id.

However we are unable to determine the warranty id

Is there something that we are missing. Would really appreciate a solution.