Warranty id not getting determined based on the warranty counter

[Former Member]

Hi,

We are trying to determine the warranty id from the counter reading.

Scenario:

We are confirming the vehicle and the business partner and create a service order . We are entering the reading in the service order and want to get the warranty product determined based on the counter reading.

First free service at counter reading of 5000 kms

Second free service at counter reading of 10,000 kms

We have followed the following steps:

1. Warranty product with Warranty basis as Counter dependant and Warranty counter data with the value.

2. For the Vehicle object in relationships we have assigned a counter id.

However we are unable to determine the warranty id

Is there something that we are missing. Would really appreciate a solution.

[Former Member]

Hi Ayan,

Firstly, whlich version of SAP CRM you are working on?

If it is CRM 5.0

Apply Note 1009244 - 'Counter attribute' field missing in CRM 5.0.

This note will get the counter attribute field in the Counter creation screen.

Check these steps again:

1. Create a counter warranty. Ensure nothing is excluded.

2. Create a counter and assign it prouct master or installed base component.

3. If you have assigned it to a product master, in the service transaction enter the reference data as well.

Ensure that warranty check profile has been assigned

4. Once you enter a service product your warranty must get determined.

5. If not, check the log in the warranty tab, it shall give u the details.

Wish it helps.

Regards,

Shalini Chauhan