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Former Member
Oct 30, 2009 at 03:43 PM

Any known issues after upgrading OS from Vista to Windows 7?


We have an app using the Crystal .NET from VS 2003.

Crystal Reports prints in Vista, but client upgraded to Windows 7 recently and gets an error when trying to print. I have obtained the following infro from the event log:

Log Name: Application Source: Crystal Reports Date: 10/30/2009 1:12:32 AM Event ID: 10029 Task Category: None Level: Warning Keywords: Classic User: N/A Computer: Kircher Description: Either the Keycode library is not registered with COM, or it cannot be loaded. COM object with CLSID (D97C7D7D-FF5B-4802-BE3F-D8748E986F7B) is either not valid or not registered Event Xml:"

Have tried an uninstall/reinstall on his machine; does not work.

At my office, I have installed our application in a virtual Machine that has Windows 7 and that DOES work.

Any thoughts?