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Former Member
Oct 30, 2009 at 03:43 PM

Any known issues after upgrading OS from Vista to Windows 7?

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We have an app using the Crystal .NET from VS 2003.

Crystal Reports prints in Vista, but client upgraded to Windows 7 recently and gets an error when trying to print. I have obtained the following infro from the event log:

Log Name: Application Source: Crystal Reports Date: 10/30/2009 1:12:32 AM Event ID: 10029 Task Category: None Level: Warning Keywords: Classic User: N/A Computer: Kircher Description: Either the Keycode library is not registered with COM, or it cannot be loaded. COM object with CLSID (D97C7D7D-FF5B-4802-BE3F-D8748E986F7B) is either not valid or not registered Event Xml: http://schemas.microsoft.com/win/2004/08/events/event"

Have tried an uninstall/reinstall on his machine; does not work.

At my office, I have installed our application in a virtual Machine that has Windows 7 and that DOES work.

Any thoughts?