Service Desk

[Former Member]

Hi Gurus ,

Can you tell me if there is any field available in Solution manager Service desk which i can use for updating root cause of the ticket .

Appreciate your help

[raguraman_c]

Hi,

You can make use of the texts (Text IDs) already available, like Description, Internal Note, Consult etc. You can also customize your own text id for your object type.

Folllow this SPRO path, Scenario Specific Settings --> Service Desk --> Text Determination Procedure --> Define Text Objects and Text Types.

There select CRM_ORDERH and check for the text ids.

Hope this solves your problem.

Also please read "Rules of Engagement" before posting. A good subject for this posing would have fetched more replies for you.

Feel free to revert back.

-=-Ragu