Suppression Rules Complex Use Cases in Marketing Cloud

[former_member201769]

Hi Experts ,

I have a use case where we need to configure the suppression rules .

There are three types of campaign

A

B

C

D

and in terms of priority of campaign A>B>C>D(Its not priority field , its basically for business campaign A is highest priority)

Suppression Rules that needs to configured

Total no of mails per week 2

1.if already total no of mail sent to customer is already 2(B and C) but now campaign A is going to be executed and its highest priority then , system should be able to send that.

2.if already total no of mail sent to customer is already 2(B and C) but now campaign D is going to be executed and its lowest priority then , system should be able to suppress that.

kabras saurabh.kabra kunalkumar.bansal Any thoughts on these scenarios

Regards

Rashmi

[former_member226]

Hi Rashmi,

I think it should be possible by configuring 2 suppression rules using a custom field called "Business Campaign Priority" and then consume it in Suppression Rule. Make sure field is marked for "Suppression Rule" in UI & Reports tab.

Thanks

Saurabh

[former_member201769]

Hi Saurabh,

In suppression we can get current priority . Problem i am facing is in combining it with 2 mails per week component . I have to check simultaneously

1.first is checking the no of mails sent in last week and if this is less then 2 , then skip completely the suppression.

2.If it is more then 2 then check the current priority and compare it with last 2 priority and it is more send that.

We can get last interaction in specified no days .how to get no of mails sent?

Regards

Rashmi

[Arne_Manthey]

Hi, please check my latest post.