NOTIF_CREATE instead of "Create Message"

[Former Member]

Hi,

In customizing Service Desk, can the full NOTIF_CREATE be generated when an end user selects, "Help --> Create Support Message" instead of the short "Create Message" with only "Component," "Short text," "Priority" and text field?

Many thanks,

-- Dan

[prakhar_saxena]

Hi Dan

Help->create support message is the only standard way of posting tickets in solman via satellite systems.

This is because key user are suppose to know or enter very few basic things which u have already mentioned.

Where as

notif_create is used by more advanced users/reporters who can make use of category and subject field etc......and this transaction exists only in Solman system.....

Hope it clarifies ur doubt

Regards

Prakhar

[Former Member]

Hi,

Most of the time, it remains standard, however in this case, perhaps this note may provide some further hints ?

508224 $$-message:Input help for application components

Hope this helps.

Cheers

SH