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Former Member
Oct 27, 2009 at 07:32 PM

VA01 - Credit error


We are experiencing an odd issue that I cannot solve. We think, but are not certain, it cropped up after we installed the lastest ECC6 support pack stack. Anyhow, I will try my best to describe the issue.


1. Create a new order (OR) for a particular Sold-To. Exit back to main SAP menu.


2. Create a new credit memo reqeust with reference. When you are prompted to enter a sales order as reference, enter one that has a different Sold-To than what was just used to create the sales order in step 1.

3. A pop-up will appear, which should display the valid sales area's for the Sold-To that pertains to the reference sales order. But, what we are seeing is only an option to select a sales area that cooresponds to the sales order that was created in step 1.

4. After selecting the wrong sales area, a second pop-up appears that states "The sold-to parties are different" and it actually tells you the two mismatching Sold-To codes.

It's acting like the Sold-To code that was originally used to create the sales order in step 1 is being buffered some where, somehow.

The only work-around we currenlty have is to log out of the client. After which, some memory area or buffer seemed to get cleared. Then, when issuing a credit memo, the sales area appear correctly and there is no mismatch.

Any ideas or suggestions as to places to look?