POR (Purchase Order Response): Approve/Reject buttons not functioning

[Former Member]

Hi folks,

In SRM 5.0 extended classic scenario, a POR is sent to EBP from SUS. The POR is outside tolerances so it triggers workflow -WS14500019. When a user goes into their Approval Inbox they have the option to Approve or Reject the POR using the Approve/Reject icons.

When a user clicks on either the Approve or Reject icon, a message appears at the bottom of the screen:

"Work Item is been Processed, Please Wait"

When this message disappears the work item is not processed and remains in the Approver's inbox unprocessed.

If anybody has any suggestions it would be greatly appreciated.

Regards,

Pat

[Former Member]

Hello Nagarajan,

Thanks for the response. I have realised that the Approve/Reject buttons should not be used with PORs. I am still a little unsure as to how it is supposed to work though. Take the scenario below:

A buyer orders a quantity of 10

The vendor responds with a quantity of 7 which is outside the tolerances and goes to approval

If the buyer does not accept the response but wants to request 10 again what should they do?

1) If they copy the POR to their PO a changed PO is sent to the Vendor with a quantity of 7.

2) If they copy the PO to the POR but untick the header and item levels in the POR, the SUS PO remains in a status of Confirmed so the vendor will ship the goods.

Which options above is most suitable when the Buyer wants to request the 10 again? Option 2 and then to manually change the PO to a quantity of 10?

Regards

Pat

[Former Member]

Hello Pat,

We have a similar scenario for the POR approval.

We do not see the Approve/Reject Button ,but we have the Copybutton which when clicked means that the Contents of the POR (Item wise selection has to be made nevertheless) will be copied into the PO and a PO change is triggered automatically .There is no reject scenario of the POR as in case the POR chnages are to be modified the Buyer will either change the PO i.e he is still willing to work with the Vendor else he will cancel the PO.

Cheers,

Nagarajan