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author's profile photo Former Member
Former Member

Portal "User Administration" issue. Not able to create a user account.

dear all,

I have portal admin access with content administration,user administration, system administration roles. In user administration --> create user --> I am not able to create a new user account. i'm facing this issue only in Dev system. UAT and Production there is no issue. After filling mandatory fileds such as user id, password, first name, last name and email id, if i click on create its giving error "coudn't create user". could someone pls suggest me what is the problem. do my admin user id needs any permission for user creation which i might not have checked? I went to "permissions" iview and try to find out but coudn't find any solution. please provide me the solution.

many thanks.

cheers,

girish

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  • author's profile photo Former Member
    Former Member
    Posted on Oct 27, 2009 at 12:47 PM

    Hi,

    You should check the logs in NWA to see if there's a detailed error message or an exception.

    Regards,

    Pierre

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  • Posted on Oct 27, 2009 at 03:27 PM

    Hi Girish,

    What is your datasoruce of Portal , it is portal database or backend abap system.

    if it is backend abap system , then check the role of SAPJSF user , which should not be readonly.

    Thanks

    Anil

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    • Former Member

      hi anil,

      the problem is resolved. i checked with my UAT and production and changed the data source in development system from "SUN one ldap server+database" to "microsoft ADS+database" and then restarted the server. now i'm able to create a user without any issue. i checked the logs and found the log like 'data source is failed to intialise'. we are using portal database. why does that data source matter??? any idea about these different types of data sources????

      thanks,

      girish

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