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SLA in Service Desk

Hi Experts,

I have configured service desk in Solman 7.0 SP 18. Now I want to have SLA to be enabled so that escalations can take place based on the priority of the issues. Now, my doubt is that, SLA works only with service provider scenario? To be more specific, inorder to configure SLA, do I have to activate the BC sets for service provider scenario???

Regards,

Arun

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2 Answers

  • Oct 26, 2009 at 12:29 PM

    Hi

    You need this guide

    /people/pascal.renet/blog/2009/08/05/slas-made-easy-in-sap-solution-manager

    Hope it solve ur query

    Regards

    Prakhar

    Edited by: Prakhar Saxena on Oct 26, 2009 6:00 PM

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  • Nov 24, 2009 at 07:21 AM

    Raised as new thread, as I am facing few more issues

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