on 10-16-2018 10:56 AM
Hello Deborah,
You don't have the option to filter out in Grid view.
In the List view , you can filter based on Sender, by adding the mail ID in the filter field manually when you click on the sender Column label.
Best Regards,
Arun
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Hello Deborah,
You will have to Enable list View.
In HTML UI, Administration WC=> Service and Social View => Ticket Configuration.
Here you can enable List view and Also can default one of the Views.
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