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Former Member
Oct 23, 2009 at 10:10 AM

Delete Emails - ERMS

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Hi All,

I have a few doubts regarding deletion of emails from ERMS system. I am using SAP CRM 6.0 (WebUI).

1) Is it possible to delete an attachment of an in-coming email in Agent Inbox

2) If I delete an email from Manager UI, it goes into the deleted status and the email disappears from the Agent Inbox. Is there a way that I can remove it from manager's UI aswell?

I doubt if deleting the emails from the tables is a good idea as it may have other consequences. My requirement is removed the emails from both Mangers UI and Agent Inbox. Please advice.

Regards,

Namita