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BO 4.2 SP6 Installation issue

Need some help,

We have successfully downloaded the software, while installing on Windows 2012 Standard Server, the Setup window does not proceed further and no further window appear to install the software. Do I have to adjust any Java settings or display settings or any settings for that matter? Can anyone possibly suggest what to do?

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5 Answers

  • Oct 15, 2018 at 11:00 AM

    type %temp% in the run command,

    check in the folder there some folders with their name as time stamp for example "E:\Temp\2\2018.10.08.19.51.35".

    go to into the latest folder of such folders,

    inside that folder, you will find the "setupengine.log" file, please check the end of that file,

    you will get the error details over there.


    Thanks,

    Venkat

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    • from the error it seems that you do not download the 2 installation files or you extract only one file of them?

      and if you extract it (then both should be in the same directory) (just double click on the file with the extension "exe" and it will extract it and start the installation)

  • Oct 15, 2018 at 11:12 AM

    In which step did the installation not go further?

    can you share a screenshot?

    in some phases it takes longer and it is normal (depending on the speed of the server, HD access and other factors...)

    it takes a lot longer in the beginning because it checks many things on the server before starting the installation)

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  • Oct 15, 2018 at 11:18 AM

    from the error it seems that you do not download the 2 files or you extract only one file of them?

    and if you extract it (then both should be in the same directory) (just double click on the file with the extension "exe" and it will extract it and start the installation)

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  • Oct 15, 2018 at 12:11 PM

    I would suggest starting with PAM guide and the Installation guide first.

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  • Oct 16, 2018 at 12:50 PM

    Gopal,

    Once you have download the TWO files, you will also need to update the MS Visual C+ installed on you server. See below link on blog explaining the MS Visual C+ required

    https://blogs.sap.com/2013/11/26/sap-bi-41-not-working-on-windows-server-2012/

    Regards,

    Ajay

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