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Restart of campaign does process the target group members that has already been processed

Hi,experts:

We use marketing campaigns with custom actions. And found the target group that has been processed when Restarting the campaign that is processed again.

( We have implemented the NOTE 2690295. )

By debugging code,It seems that there is no member interaction recorded for failure processing. I look at the standard marketing actions, see the method "post_interactions", is this method to record the execution status of the target group? For the custom action, what value should be passed to the parameter is_template_interaction involved in the method, such as reason code, ia_type, comm_medium, etc?

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  • Posted on Oct 15, 2018 at 08:57 AM

    Hello Lily,

    the approach to go via the interactions is the correct one - however aborted packages in campaign exectution never store any interactions. You need to exclude those TG members that have interactions created from the successfully executed packages. In case of email action, the successful execution creates EMAIL_OUTBOUND actions. If the campaign failes, all contacts that do not have an EMAIL_OUTBOUND (or

    OUTBOUND_CHCK_FAILED) are processed again.

    For the custom action - what is the interaction that is created for successful execution? During the restart you need to make sure that all members that have this interaction created are excluded from the restart.

    best regards,

    Johannes

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    • Hi Johannes,

      Thank you . About the custom action, Our requirement is to call the RFC of the ABAP system or a third-party API. I can only judge the failure or not through the message returned by its interface. I am not sure how to use a method to exclude the target group members that have been processed.

      best regards,

      Lily

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