NOT ABLE TO DO PGR

[ajitsingh6]

Dear All,

I have an issue regarding Return order -- PGR--Return Invoice. The problem is that after creation of sales order, it is allowing me to create Delivery Order but not allowing me to do PGR. what could be the possible reason? It could be great help if someone help me to slove this problem.Thanks in advance.

Regards

Ajit K Singh

[former_member273995 · Accepted solution]

Dear Ajit,

as per the error, these could be possible issue.

1- check the imcompletion log of the sales order. If it is incomplete then enter the delivery plant using TCODE MM02 for the material in Sales Org 1 tab.

2- check that the batches are determined in the delivery.

[ajitsingh6]

Dear All,

Thanks a lot for your valuable suggestion which help me to solve my problem special thanks to Mr. REAZ as he responded to all my quaries.

Regards

Ajit K Singh

[Former Member]

hi,

maintain picking location determiantion for returns

goto OVL3

maintain storage condition - 07 in VOV8 for RE - return order(shipping tab)(this will get high priority )so when ever you create return order the storage condiiton will get copied to sales order from sales document

shipping point plant storage condition storage location

1000 1000 07 0001

create new return order and check

regards

senya

[reazuddin_md]

Can you post the message, when you click "PGR" button in Delivery document?

is QM activated ?

If QM is activated for Customer returns, then inspection lot generated in Return delivery document has to be recorded the results & usage decision should be done. Then only you can able to do PGR.

[ajitsingh6]

Dear Reazuddin,

Error showing while doing PGR is Material Plant Storage location does not exist.

[reazuddin_md]

As per message, that this Material doenst created in Plant / storage location.

Are you using different storage locations for returns & Issues?

[ajitsingh6]

Dear Reazuddin,

Material is created for given plant storage location that i have checked. Wether Material sould available in given plant for PGR date as I have checked there is no stock in given Plant for that date.

Regards

Ajit K Singh

[Lakshmipathi]

Wether Material sould available in given plant for PGR date

Not necessary. Normally for returns, there would be a separate storage location which could be missing at your end. Go to MMSC and check whether the storage location is maintained. If not, maintain ther and retry.

thanks

G. Lakshmipathi

[ajitsingh6]

Dear Balaji/Reazuddine

I have checked as per your advice all things in place. For your better clarification I would like to inform you that initially it was giving error of posting period message is POSTING IS ONLY POSSIBLE IN PERIOD 2009/07 AND 2009/06 after that i changed the PGR date to current month and start showing error as i mentioned in my first thread and also in schedule line earlier it was showing stock but not now.

Regards

Ajit K Singh

Edited by: AJIT K SINGH on Oct 21, 2009 10:54 AM

[reazuddin_md]

Can you re-run the whole cycle once again starting from Return Order - Return Delivery- PGR?

Regarding posting periods, you can check in OMSY, which periods are open?

Reg:stock in schedule line, in case of returns, quantity will be shown, as the goods are inwarding into the plant.

Try a new cycle, hope you will find the exactly where you are getting struck.

make sure, to maintain the material in respective Plant/Storage loc.

[ajitsingh6]

Dear Reaz,

I have checked in mb51for material and customer and found there is no outward movement to that customer. can it be the reason as if the customer has not received any stock from given plant then how can he return the stock which he has not received .

Regards

Ajit K Singh

Edited by: AJIT K SINGH on Oct 21, 2009 12:23 PM

[reazuddin_md]

Dear Ajit K Singh,

in Std, There is no check in SAP, while doing returns order, to check the system for already sold goods if any to the specific customer.

where as, we record the customer rejections with reference to billing, to have a track / to issue credit memo as per that billing terms. Still in returns order you can increase the quantity than billing quantity.

so actually, system wont check for these quantity in returns order with sold qtty to the customer.

eg: We cant take the reference of Invoice everytime ,when we record the customer rejection.

customer may return the goods consolidated for which they received in different invoices.

hope it helps

[ajitsingh6]

Dear Reaz,

Thanks for your valuable information but still i am not able to do PGR . As Return order has been created by USER so I am not able to find fault because I can only check error log and not allowed to change data.

Regards

Ajit K Singh

[reazuddin_md]

Can you post the complete error log text here? if possible , try to replicate the same cycle in DEV client

If still you are facing the same error ,you posted in first thread. As many of them suggested, extention of material in Plant / Storage location should solve your problem.

it would be helpful to all, if you post the error log long text.

Cheers,

Reazuddin MD