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NOT ABLE TO DO PGR

Dear All,

I have an issue regarding Return order -- PGR--Return Invoice. The problem is that after creation of sales order, it is allowing me to create Delivery Order but not allowing me to do PGR. what could be the possible reason? It could be great help if someone help me to slove this problem.Thanks in advance.

Regards

Ajit K Singh

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4 Answers

  • Best Answer
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    Former Member
    Oct 21, 2009 at 08:35 AM

    Dear Ajit,

    as per the error, these could be possible issue.

    1- check the imcompletion log of the sales order. If it is incomplete then enter the delivery plant using TCODE MM02 for the material in Sales Org 1 tab.

    2- check that the batches are determined in the delivery.

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  • Oct 21, 2009 at 07:54 AM

    Can you post the message, when you click "PGR" button in Delivery document?

    is QM activated ?

    If QM is activated for Customer returns, then inspection lot generated in Return delivery document has to be recorded the results & usage decision should be done. Then only you can able to do PGR.

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    • Can you post the complete error log text here? if possible , try to replicate the same cycle in DEV client

      If still you are facing the same error ,you posted in first thread. As many of them suggested, extention of material in Plant / Storage location should solve your problem.

      it would be helpful to all, if you post the error log long text.

      Cheers,

      Reazuddin MD

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    Former Member
    Oct 21, 2009 at 09:01 AM

    hi,

    maintain picking location determiantion for returns

    goto OVL3

    maintain storage condition - 07 in VOV8 for RE - return order(shipping tab)(this will get high priority )so when ever you create return order the storage condiiton will get copied to sales order from sales document

    shipping point plant storage condition storage location

    1000 1000 07 0001

    create new return order and check

    regards

    senya

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  • Oct 21, 2009 at 12:15 PM

    Dear All,

    Thanks a lot for your valuable suggestion which help me to solve my problem special thanks to Mr. REAZ as he responded to all my quaries.

    Regards

    Ajit K Singh

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