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SUM fails to start

jakob_steen-petersen
Active Participant
0 Kudos

Hi

I am trying to start SUM under SIDadm user on windows 2012 R2.

Even though i run CMD "As administrator" i get error

sumstart.bat: sumstart.bat must be started in "elevated mode" Please run your cmd-window "as administrator" exit.

Any ideas?

Accepted Solutions (0)

Answers (6)

Answers (6)

Reagan
Advisor
Advisor

Are you not supposed to register it with the SAP hostagent?

C:\Users\sidadm>H:\SUM\abap\SUMSTART.BAT confighostagent
jakob_steen-petersen
Active Participant
0 Kudos

No same issue. By the way i changed directory to \usr\sap\SID\sum

But no change in issue

Reagan
Advisor
Advisor
0 Kudos

Check note 2138226 - Startup.bat must be started in "elevated mode" If the above note doesn't help then try adding the sidadm user to the Administrators group and see if that helps. If not disable the user access control in Windows.

Here is the solution given in the note:

1.Make sure, that you have started the command prompt as <sid>adm with Option "Run as Administrator".
2.Check the WMI Service by running the command in a Power Shell
Get-WmiObject -list
or
Get-WmiObject WIN32_Service
If it is not running start the service on the Control Panel services menu.
Start those services to solve this error, and then start STARTUP.BAT again.
jakob_steen-petersen
Active Participant
0 Kudos

Yes and i actually are doing that...

Just to clarify for all here is a fresh screen-dump:

jakob_steen-petersen
Active Participant
0 Kudos

And user is member of Administrators group as default:

Reagan
Advisor
Advisor
0 Kudos

Did you follow the SAP note I have provided you? If the services are not running then you may start them.

jakob_steen-petersen
Active Participant
0 Kudos

Yes i have followed the note already. The WMI service is running ok

Reagan
Advisor
Advisor
0 Kudos

Assuming that you have restarted the service (even if it was running) and also tried the same using a power shell instead of a command prompt. The last recommendation would be to restart the whole server and try again.

former_member281853
Discoverer
0 Kudos

Hi ,

I had the same issue. I have added <domain>\<sid>adm user to local group Administrators and now SUM starts successfully.

BR

Marian

jakob_steen-petersen
Active Participant
0 Kudos

Hi all

Thanx for tips - i finally gave up and moved to a new server... I assume something basic is wrong with the server running SAP - might be the fact that it´s a VMWare server?

I still have an OSS with SAP. So maybee some news later

0 Kudos

Hi,

Any update from OSS ? I have same issue,

I hope you will have good news ,

Best Regards,

Mert,

patelyogesh
Active Contributor
0 Kudos

Hello Jakob Steen-Petersen

What you need to do is open command prompt as Administrator

Navigate to SUMSTART.BAT and run command and see if that works

-Yogesh

jakob_steen-petersen
Active Participant
0 Kudos

Check the screen-shot: "Administrator:"

Means: i have already done that....

patelyogesh
Active Contributor
0 Kudos

As I mentioned in my earlier answer

What if you disable user access control in your SAP server? (Restart server require) and try again?

-Yogesh

jakob_steen-petersen
Active Participant
0 Kudos

I have tryed that - same issue...

patelyogesh
Active Contributor
0 Kudos

Hello Jakob Steen-Petersen

What if you disable user access control in your SAP server? (Restart server require) and try again?

-Yogesh

jakob_steen-petersen
Active Participant
0 Kudos

HI

Just tried to disable UAC and restart. But same issue

0 Kudos

start SUM under Administrator and not <SID>adm

jakob_steen-petersen
Active Participant
0 Kudos

Just to verify - the SAP documentation tells to run under <SAPSID>adm. Do you think the documentation is wrong?

Anyway i have the same issue with both users!