Skip to Content
author's profile photo Former Member
Former Member

Updating BO CR Server from 11.5.3.438

Can someone please give me accurate information on how to update to the current Service Pack level for Business Objects Crystal Reports Server.

Current version shows 11.5.3.438 - I have no idea what SP level this is and so far noone seems to be able to tell me.

SAP/Business Objects support have given me this information based on the version number I have supplied above to update:

"As per double check of your queries, please refer to the following link from which you can download the service packs or hotfix for your crystal report.

Link: SAP Crystal Solutions Downloads

>>Get Crystal Reports, Crystal Reports Server, and Xcelsius downloads

>> Please choose "crystal reports XI R2" for Crystal report 11.5 and "service pack" and then click "search"

You will be able to download the service packs for cyrstal report 11.5(XI R2)"

I have tried the SP4 Full download as supposedly SP4 is supposed to update SP2, however, it says "Another product is already installed"

I have tried SP3 download also and that gives an error that " Crystal Reports Service Pack 3 is for Crystal Reports XI R2 only, and cannot be installed on top of other Business Objects XI R2 products".

SP2 gives "Service Pack 1 is not detected. Requirements for SP2 install not met"

SP1 gives no error but seems to hang for about 15 mins on a file "desktop.war" at the beginning of the installation, then completes. However, after the completion, the service versions still seem the same, and SP2 attempted install still gives the above problems.

I am just wasting time trying to do what should be a simple service pack install. SAP/BO support give apparently incorrect information and it seems that nothing is easy with them. Why is it so hard just to determine a SP level and get accurate information on what SP should be applied for the version installed.

The version installed was a bundle from BO that included CR Server XI R2 and CR Developer. The server has 5 concurrent user license if that is of any assistance in determining what we have. CR Developer shows version

Could someone please help.

TIA.

Add a comment
10|10000 characters needed characters exceeded

Related questions

3 Answers

  • author's profile photo Former Member
    Former Member
    Posted on Oct 20, 2009 at 09:41 PM

    I am in the EXACT same boat! I want to upgrade my 11.5.3.438 (which should be Crystal Reports Server XI 2 SP2) to SP4 but I keep getting stuck on

    ! Service Pack 2 is not detected. Requirements for SP4 install not met. Please install SP2 first.

    This should be easy, right? Not so much. If I get any headway, I'll update this thread as I hope you do as well.

    Good Luck!

    Scott Guzman

    Add a comment
    10|10000 characters needed characters exceeded

    • 438 was a slightly newer version than MHF1 so CRS SP2 is required. I've heard that SP2 is available on SMP (requires S-user login to download) but I do not know if CRS SP2 is out there. If not then you will need to open a case with support and have it added (or have a deployment engineer point you to where it is).

      It's possible that BOE SP2 may work, I forget when they actually separated the CRS and BOE patches, but I'm pretty sure there is supposed to be a CRS version.

      The issue with support I think is that the CRS version is very rare and probably not documented. It was only available for customer download years ago (not internal) I don't know why???

      Regards,

      Tim

  • author's profile photo Former Member
    Former Member
    Posted on Oct 20, 2009 at 11:21 PM

    Update: Turns out, I had SP1 with a hotfix so I am now loading SP2 using the crsxir2sp2_inc_pt1.exe file. Again, I'll keep it posted. I have a lot of reports setup and I am hoping against hope that the reports and URLs are all the same for the users.

    Scott Guzman

    Add a comment
    10|10000 characters needed characters exceeded

  • author's profile photo Former Member
    Former Member
    Posted on Dec 11, 2014 at 09:31 PM

    I found SP5 but now looking for SP2 and SP4. Any links for download locations? That would be very helpful. 😊

    Add a comment
    10|10000 characters needed characters exceeded

Before answering

You should only submit an answer when you are proposing a solution to the poster's problem. If you want the poster to clarify the question or provide more information, please leave a comment instead, requesting additional details. When answering, please include specifics, such as step-by-step instructions, context for the solution, and links to useful resources. Also, please make sure that you answer complies with our Rules of Engagement.
You must be Logged in to submit an answer.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MB each and 10.5 MB total.