master rule collection page not working Portal 7.5

[former_member595699]

Portal = 7.5

While launching page master rule collection from System Administration->Portal Display->Portal Administrators->Super administrators->master rule collections-> rule collection getting 500 internal server error.Failed to process request. Please contact your system administrator

i am able to access the custom theme with url http://server:port/irj/portal?theme=cutom_theme

please provide the solution

Thanks,

Krishna

[nickrankin]

Hi Krishna,

You need to assign your user the Portal Super Admin role in order to access PCD Inspector:

com.sapportals.portal.pcd.gl.PermissionControlException: Access denied (Object(s): portal_content/com.sap.pct/admin.templates/iviews/com.sap.portal.adminStudioRedirector)

Br,

Nick

[nickrankin]

Hi Krishna,

Check the corresponding default trace files but your rules collection has possibly gotten corrupted somehow. Please refer to Note ##1804443 for details.

You could try resetting the MRC to it's defaults (Note: 1804443) but before doing this check why the error is happening first by reviewing the default traces.

Also please use the Internet Explorer browser to access the MRC

Best regards,

Nick

[former_member595699]

Hi Nick,

Thanks for the reply.. I am using Administrator user and able to access portal with default theme. only issue is when accessing MRC. i am not able to open/edit MRC. I have checked the Note#1804443. But in my case i can access portal system without any issue. Only issue is with the MRC.

Below are the logs from default trace:

#2.#2018 10 16 07:52:37:362#0-500#Error#com.sap.portal.pb.PageBuilder# #EP-PIN-PB-WD#sap.com/pb#C000AC1F02C100E20000000200007956#16040550000000004#sap.com/tc~pp~adm~tls~workcontainer#com.sap.portal.pb.PageBuilder#Auser#7##31C79098D14211E8CB11000000F4C266#49858f8cd14211e88024000000f4c266##0#Thread[HTTP Worker [@197231051],5,Dedicated_Application_Thread]#Plain## Failed to load the object: pcd:portal_content/com.sap.pct/admin.templates/iviews/com.sap.portal.adminStudioRedirector with user Auser[EXCEPTION] com.sapportals.portal.pcd.gl.PermissionControlException: Access denied (Object(s): portal_content/com.sap.pct/admin.templates/iviews/com.sap.portal.adminStudioRedirector) at com.sapportals.portal.pcd.gl.PcdPersContext.filteredLookup(PcdPersContext.java:792) at com.sapportals.portal.pcd.gl.PcdPersContext.deepFilteredLookup(PcdPersContext.java:619) at com.sapportals.portal.pcd.gl.PcdFilterContext.filterLookup(PcdFilterContext.java:489) at com.sapportals.portal.pcd.gl.PcdProxyContext.recursiveLookup(PcdProxyContext.java:2086) #2.#2018 10 16 07:52:37:384#0-500#Error#com.sap.engine.services.servlets_jsp.ISE500# com.sap.ASJ.web.000500#EP-PIN-PB-WD#sap.com/pb#C000AC1F02C100E20000000300007956#16040550000000004#sap.com/pb#com.sap.engine.services.servlets_jsp.ISE500#Auser#7##31C79098D14211E8CB11000000F4C266#49858f8cd14211e88024000000f4c266##0#Thread[HTTP Worker [@197231051],5,Dedicated_Application_Thread]#Plain## 500 Internal Server Error is returned for HTTP request [http://Hostname:port/webdynpro/resources/sap.com/pb/PageBuilder]: component [dispatcher], web module [webdynpro/resources/sap.com/pb], application [sap.com/pb], DC name [sap.com/pb], CSN component[EP-PIN-PB-WD], problem categorization [], internal categorization [1325731132]. [EXCEPTION] com.sap.tc.webdynpro.services.exceptions.WDRuntimeException: Failed to load the object: pcd:portal_content/com.sap.pct/admin.templates/iviews/com.sap.portal.adminStudioRedirector with user Auser at com.sap.portal.pb.data.PcdManager.initialContextLookup(PcdManager.java:129) at com.sap.portal.pb.dynamic.DynamicPageBuilderImpl.addIview(DynamicPageBuilderImpl.java:126) at com.sap.portal.pb.dynamic.DynamicPageBuilderImpl.addIview(DynamicPageBuilderImpl.java:215) at com.sap.portal.adminstudio.workcontainer.content.WCContentView.CreateDynamicIview(WCContentView.java:243) at com.sap.portal.adminstudio.workcontainer.content.WCContentView.wdDoInit(WCContentView.java:128) at com.sap.portal.adminstudio.workcontainer.content.wdp.InternalWCContentView.wdDoInit(InternalWCContentView.java:112) at com.sap.tc.webdynpro.progmodel.generation.DelegatingView.doInit(DelegatingView.java:59) at com.sap.tc.webdynpro.progmodel.controller.Controller.initController(Controller.java:227) at com.sap.tc.webdynpro.progmodel.view.View.initController(View.java:741) at com.sap.tc.webdynpro.progmodel.controller.Controller.init(Controller.java:206)

I tried to open PCD inspector but not able to get past the initial page/Accept page.Below are the logs from default trace related to PCD.

#2.#2018 10 16 08:00:14:816#0-500#Error#com.sap.portal.pcd.admintools.devstudioframe.misc.Generic# #EP-PIN-PCD#sap.com/com.sap.portal.pcd.admintools.pcd_inspector#C000AC1F02C100FB0000000500007956#16040550000000004#sap.com/com.sap.portal.pcd.admintools.pcd_inspector#com.sap.portal.pcd.admintools.devstudioframe.misc.Generic#Auser#10##5ED265F9D14311E8ACF9000000F4C266#5ea4faccd14311e8cd85000000f4c266##0#Thread[HTTP Worker [@2124754562],5,Dedicated_Application_Thread]#Plain## Exeption message: while trying to invoke the method java.lang.String.length() of a null object loaded from local variable 'str' [EXCEPTION] java.lang.NullPointerException: while trying to invoke the method java.lang.String.length() of a null object loaded from local variable 'str' at java.util.StringTokenizer.<init>(StringTokenizer.java:199) at java.util.StringTokenizer.<init>(StringTokenizer.java:221) at com.sap.portal.pcd.admintools.devstudioframe.misc.Generic.getTokenizedSet(Generic.java:27) ... 60 more

Please check and suggest.

Thanks,

Krishna