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Former Member
Oct 14, 2009 at 08:41 PM

Credit Memo Copy From Issue

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I have an issue with 2 specific users on the system, Both Users are 'Professional" users with Full Authorization to all Modules on the system.

When the two users go into Credit Memo entry, enter a Customer then Click the COPY FROM button, only 2 Open Invoices are displayed in the Invoice Window for the particular customer. There are MANY Open Invoices for the Customer. This is NOT specific for this customer, BUT All customers behave this way for the 2 users in question.

ANY OTHER USERS on the system can see All open Invoices when using the Copy from feature.

We already gave full Authorization to the users. Turned off Authorizations, and updated and the gave the users Full authorizations and updated. The users were NOT logged in at the time of the changes to the user's Authorizations.

There are NO Add ons running for the users in question.

We also copied Authorizations from a 'Working" user to the users in question but there are no effect.\

Is there something OTHER Than authorizations that could cause this problem?

Any other ideas or suggestions would be appreciated!!

Thanks in advance!!

Dana