Issues related to Action profile and Business partner

[Former Member]

Hi all,

Iam facing couple of issues related to Actions and Business partner.

1. In Action profiles, logon to system and recheck correcion are available in action definition as well in condition configuration and the schedule condition is also maintained. but the display is not coming(i.e in the worklist this action is not getting displayed).

2, In suppport team of incident when i give individual processor it throwing a warning that u r not the processor. but when i give org unit it is working perfectly. Could anyone guide on this.

Kindly guide on this issues.

Regards,

Subhashini.

[Former Member]

Hi Prakhar ,

thanks for the reply. got stuck in another work. wil check this possiblity and get back to u.

Regards,

Subhashini.

[Former Member]

Hi Prakhar,

Thanks for the reply. this recheck correction is for the standard action profile only. we didn't change anything in the status profile or action for that.

And for Business partner it is defined as processor and processor role is assigned. The peculiar point is when we gfive in msg processor it is working perfectly. but if we give the same user in support team it gives us an error.

kindly suggest on what might be the issue.

Regards,

Subhashini.

[prakhar_saxena]

Hi

Try recreating the action again with Zname and check for support team issue check partner function procedure assigned to ur SLFN.

Regards

Prakhar

Edited by: Prakhar Saxena on Oct 14, 2009 4:36 PM

[prakhar_saxena]

HI

1. In Action profiles, logon to system and recheck correcion are available in action definition as well in condition configuration and the schedule condition is also maintained. but the display is not coming(i.e in the worklist this action is not getting displayed).

You can check the schedule condition for the action and match the status values...or try recreating the action with schedule condition again....for customer specific ....copy the standard aciton with ur zname and make a schedule condition and check the same.

2, In suppport team of incident when i give individual processor it throwing a warning that u r not the processor. but when i give org unit it is working perfectly. Could anyone guide on this.

You need to have the empolyee role for BP ..goto BP and got here dropdown for ur bp and choose role Employee and then enter ur userid

also make sure that u have the message processing role

Hope it clarifies ur doubt and resolve ur prob

Regards

Prakhar