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SAP Mobile Platform 3.0 - Administrator has no rights

Hi toghter,

we´ve a problem with one SMP-Instalation.
Now we installed it brand new from the scratch but the issue is the same.

You can login to the administration page but after it you have no rights. For example it isn´t possible to add an new Application.

Following error ouccurs:

"You are not authorized to access SAP HANA Cloud Platform, mobile service for development and operations. Log in with the correct role, or contact system administrator."

This is now Cloud based installation on Linux (SLES12) and wie use Oracle-DB.

The Error is not written in the logfile.

I tryied to add a new user with the role "Administrator", but there is the same issue.

Any ideas?


Regards,
Heiko Feisel

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  • Hi Heiko,


    I need some information on SAP Mobile Platform 3.0 SP10 Cloud Migration from On-Premises,

    Like we have two nodes in Cluster Database, Oracle 12c we are using for Cluster Database.

    Oracle 12c Server in different host and two SMP nodes are in two different nodes.

    And we are using SAP Work Manager app for business.

    Now we are going to plan to Migrate entire environment to HANA Enterprise Cloud.

    Can you please help on it, as i can see you already using HANA Enterprise Cloud.

    Thanks,

    Ranjith Lingala

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5 Answers

  • Best Answer
    Oct 15, 2018 at 05:57 AM

    Hi together,

    we´ve resolved the issue!

    On the host an agent of "Dynatrace" was installed.
    This tool is for performance monitoring.
    After uninstall it, the SMP runs without any issue.

    Lesson learnd: Don´t install Dynatrace agent on a SMP host! ;-)

    Thanks an regards,
    Heiko Feisel

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  • Oct 10, 2018 at 12:18 PM

    Hi Heiko. What version of SMP have you installed?

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  • Oct 10, 2018 at 12:23 PM

    SMP 3.0 SP13 PL0.

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  • Oct 10, 2018 at 01:18 PM

    Hi Fardin,
    thanks for your answer.

    Actually we can´t update to SP15, because our Apps were developed and tested on SP13/SP14.
    The installation (bevor we uninstalled all) was on SP14 PL6 with the same issue.

    Do you have any other ideas?

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  • Jan 17 at 07:10 AM

    Hi Ranjith,

    I´m sorry but we don´t use HANA for SMP.
    The error text was confusing.

    Regards,
    Heiko Feisel

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    • Hi Heiko,

      Thanks for the response, let me explain more on my query.

      We have SAP Mobile Platform 3.0 SP10 having two nodes. Oracle 12c Database using as a Load Balance.

      These three Servers are hosted in three different hosts on Windows Server 2012.

      Now we are planning to Migrate this environment to IBM Cloud (using IaaS), for that what are all the considerations to taken place.

      Can you help on this.

      Thanks,

      Ranjith Lingala