Wrong document in approval process

[former_member418241]

When a user creating outgoing payment document which need to pass through approval process and when the other user receives message to approve the document when he click the arrow button to see what actually entered in the document the system displaying the purchase order draft instead of outgoing payment draft.

Why this actually happens?

SV Reddy

[Former Member]

SV Reddy,

Click the arrow button is not the right method in the approval process. You need to tell user to highlight the row and double click. This is because Draft number is not unique.

Thanks,

Gordon

[former_member418241]

Hi Gordon,

When you highlight the row it is only displaying a further window to choose the document through its draft number. I also tried to highlight the row in the second window and double click field where the draft number is there but nothing was displayed when i double click?

Is this something to do with the patch level update? the current system is already running on patch level 14.

thanks

SV Reddy

[Former Member]

We have only A version. Nothing to tell. My suggestion would be checking the database value through query first.

[former_member418241]

Hi Gordon.

It is actually an application error. i think it is resolved by patch level 15 for B cluster. The Note number 1374752 speaks it all.

Thanks

SVReddy

[Former Member]

Hi Experts,

Does the patch also solve the the permission error when user try to view the outgoing payment?

I have a user with full authorization on outgoing payment but cannot view document from the folllowing reports

Approval decision report

Approval status report

Approval messages from the inbox

The error message we get is you are not permitted to perform this action

Regards,

Amy

[former_member418241]

Dear Sandra,

I think this is something to do with the authorisations for the user. when the system is displaying the message "you are not permitted to perform this action" there must be the user is restricted for accessing the specific transaction window i.e. Outgoing payment.

thanks

SV Reddy

[Former Member]

Hi SV Reddy,

We already know is an autorization conflict. As of know I already gave the use all read only rights to all marketing and inventory mdules (as in all documents that can have approval procedure) They already have full access to outgoing.

What else do I need to tag for aurhirization.

Regards,

Amy