We are facing a peculiar issue at our client Produciton system while generating (collective - mass) invoices.
Following are the details
R/3 version - 4.6C
OS - Windows
The following program - RV60SBT1 ( Creating Billing Documents Collectively ) is run daily to generate billing documents for those deliveries PGI'd.
All these invoices use output type - External Send ( Soft copy of Invoice to customer via e-mail, PDF Format ) and processing mode - Send Immediately (While saving the application).
We have used place holder symbols in Text for cover page of communication method to display Customer PO / SAP Invoice number, this information will appear on the subject line of the e-mail.
The output of the invoice displays relevant information while created individually or manually.
But descrepancies occur while performing collective run only.
The following cases occur:-
Issue 1 u2013 The subject line is incorrect, the invoice is correct, the e-mail reaches the correct customer
Issue 2 u2013 The subject line is correct, the invoice is wrong (the invoice no. generated in output is incorrect), the e-mail reaches the wrong customer
Issue 3 u2013 The subject line is incorrect, the invoice is wrong (the invoice no. generated in output is incorrect) , the e-mail reaches the wrong customer
Please provide your suggestions on how to resolve this issue.
Thanks in advance,
Edited by: Vinod Mathew Thomas on Oct 8, 2009 1:05 PM
Edited by: Vinod Mathew Thomas on Oct 8, 2009 1:12 PM