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Oct 08, 2009 at 11:02 AM

SD: Billing : Invoices send to incorrect customers

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Hi All,

We are facing a peculiar issue at our client Produciton system while generating (collective - mass) invoices.

Following are the details

System Details

R/3 version - 4.6C

OS - Windows

DB- MSSQL

The following program - RV60SBT1 ( Creating Billing Documents Collectively ) is run daily to generate billing documents for those deliveries PGI'd.

All these invoices use output type - External Send ( Soft copy of Invoice to customer via e-mail, PDF Format ) and processing mode - Send Immediately (While saving the application).

We have used place holder symbols in Text for cover page of communication method to display Customer PO / SAP Invoice number, this information will appear on the subject line of the e-mail.

The output of the invoice displays relevant information while created individually or manually.

But descrepancies occur while performing collective run only.

The following cases occur:-

Issue 1 u2013 The subject line is incorrect, the invoice is correct, the e-mail reaches the correct customer

Issue 2 u2013 The subject line is correct, the invoice is wrong (the invoice no. generated in output is incorrect), the e-mail reaches the wrong customer

Issue 3 u2013 The subject line is incorrect, the invoice is wrong (the invoice no. generated in output is incorrect) , the e-mail reaches the wrong customer

Please provide your suggestions on how to resolve this issue.

Thanks in advance,

Vinod

Edited by: Vinod Mathew Thomas on Oct 8, 2009 1:05 PM

Edited by: Vinod Mathew Thomas on Oct 8, 2009 1:12 PM